Plan how you are going to achieve the change you want by maximising the positives for everybody else, so avoiding ruffled feathers and the barricades going up.
You need to record measurables in a way that will enable you to make use of the data in the next stages. This table is to be copied if you wish, or you may find it easier to make a spreadsheet with these headings – see Tool 7.
A major hospital may have 360+ budget-holding departments, many of which are interlinked to produce a process. For example if we follow a patient through an operation it may involve the ward, porters, reception area, anaesthetics, theatre, recovery, and return to ward. Our purpose in doing a process flow is to highlight the activity as a carbon-using, carbon-wasting machine, to see
